Refund Policy

Members acknowledge that all plans are subject to the availability of treatments, supply factors, and external circumstances beyond Eden's control and of its network providers and pharmacies. If a member's prescribed treatment becomes unavailable, Eden-network physicians may recommend suitable alternative treatments. Members may choose to accept an alternative treatment or request a refund in accordance with the following terms:
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Refunds for Unavailable Products:

  • If Eden, through its network pharmacies, cannot fulfill a treatment plan due to supply shortages, FDA regulations, or other factors outside its control, customers are eligible for a prorated refund. The refund will be calculated based on the unshipped portion of the listed monthly price of the prepaid plan, with deductions only for the monthly cost of any treatments already provided.

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Switching to an Alternative Treatment:

  • Members may choose to switch to another available GLP-1 treatment option offered at no additional cost remaining in their treatment plan if their preferred option is unavailable.

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Eden is committed to providing clear, fair, and transparent refund processes. Refunds will be processed within 30 days of an approved request.
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Customer Notifications:

  • Members agree to receive notifications regarding plan changes or alternative options via email and must respond promptly to avoid treatment interruptions.

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By purchasing a plan, Member confirms that they understand and accept the terms.

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Contact Us

If you have any questions about these policies, please contact us at: